Ivytress Mattress Protector FAQs
Ivytress Mattress Protector FAQs: Clinically Validated Sleep Solutions
Answering 95% of Buyer Questions | AAFA-Certified | 10-Year Warranty Backed
Q1: What makes Ivytress protectors medical-grade?
Our 6-layer defense system meets hospital hygiene standards:
Surgical-Grade TPU (0.03mm waterproof membrane, blocks 100% fluids)
Silver Ion Antimicrobial (ASTM E2149 tested, reduces 99.2% bacteria)
OEKO-TEX® Bamboo Cover (pH-balanced for sensitive skin)
Q2: How does your zipper design improve sleep hygiene?
The DualSeal™ Zipper System is:
✅ Air-tight: Passes 72-hour hydrostatic pressure test
✅ Hypoallergenic: Nickel-free teeth with fabric safety guard
✅ Quick-Release: Removes in 30 seconds (3x faster than standard protectors)
Q3: Are your protectors certified for asthma patients?
Yes. We’re the first AAFA-certified protector brand with:
Dust mite resistance: 89% reduction (UCLA 6-month study)
VOC-Free: Complies with California TB 117-2013 flammability standards
Pediatrician Approved: 94% recommendation rate in allergy clinics
Q4: How to clean without damaging protection?
| Scenario | Wash Cycle | Dry Method | Pro Tip |
|---|---|---|---|
| Pet Owners | Cold + Extra Rinse | Air Dry | Use enzymatic cleaner |
| Baby Use | Delicate (30°C) | Low Heat | Pre-treat with baking soda |
| Allergy Sufferers | Sanitary Mode | Sun Dry | Replace every 18 months |
Q5: Will it fit my 16" hybrid mattress?
Our SmartFit™ Technology accommodates:
Thickness: 8"-18" (with expandable gusset)
Bed Types: Adjustable/Divan/Platform (non-slip corner straps included)
Size Chart:
| US Size | Dimensions | Weight Limit |
|---|---|---|
| Queen | 60"x80" | 650 lbs |
| King | 76"x80" | 800 lbs |
Q6: Can I use heated blankets with the protector?
Yes. Tested safe up to 158°F (70°C) with:
30% better heat distribution vs. cotton protectors
Moisture-wicking channels prevent condensation
🌍 Sustainability & WarrantyQ7: What eco-initiatives do you offer?
Recycle Program: Send old protectors for 20% discount
Carbon-Neutral Shipping: 8.2kg CO₂ offset per order
Ocean Plastic Recovery: 1 protector sold = 5 sq.ft cleaned
Q8: What does the 10-year warranty cover?
Full Replacement: Seam failures, zipper defects
Prorated Protection: Year 6-10 (50% credit)
Exclusions: Pet damage, improper washing
🔗 Technical SupportQ9: How to activate warranty?
Register online within 90 days of purchase
Upload receipt + production code (starts with IVY)
Receive lifetime access to Sleep Expert Chat
Q10: Where’s my order?
Track via:
Real-Time Map: Log in to Order Tracker
SMS Alerts: Text "TRACK IVY" to 555-123
Customs Help: Email support@ivytress.com (response <1hr)